JTRS Support

Network Coverage and International

FAQ

You can call premium rate numbers, but these are chargeable numbers. 

You will only be able to call chargeable numbers until you reach your bill limit.

Your phone will work if you are using it within the EU.

Your phone will work if you are using it outside of the EU, but you will need to add a bolt on to avoid hitting your overspend limit.

To request a bolt on, please contact [email protected]

Please note that as of 1st January 2022, mobile usage within the EU is likely to change. 

More information will be provided in due course.

Roaming charges are not applicable in the EU currently.

Please note that as of 1st January 2022, mobile usage within the EU is likely to change. 

More information will be provided in due course.

There is no limit to the number of sims.

Please complete the contact us form and we will be in touch within 24 hours to facilitate this.